Terms of enrolment
These terms apply to every course booked with Brightpath Language School. They are written to be read rather than to be impressive, and if anything below is unclear the office will explain it before you pay.
1. Booking and confirmation
A place on a course is held only once we have confirmed it to you in writing by email and either the fee has been paid in full or an instalment plan has been agreed. Verbal enquiries, waiting-list entries and unpaid reservations do not constitute a booking.
2. Fees
Course fees are stated per course, not per session, and cover teaching, handouts, weekly summary sheets, use of the lending library and the end-of-term feedback report. Coursebooks and any external examination fees are not included. Fees quoted at the time of booking are fixed for that course and will not change mid-term.
3. Cancellation by you
- More than seven days before the first session: full refund.
- Within seven days of the first session, and up to the end of the second session: refund of the fee less an administration charge of £40.
- From the third session onwards: no refund, although deferral of the remaining value to the following term may be agreed in cases of illness, bereavement, redundancy or a change of working hours.
Refund requests should be made by email to the office. Refunds are processed within ten working days to the original payment method.
4. Cancellation by us
If fewer than five learners enrol on a course we may cancel it before the first session. In that case you will be offered a place on an alternative course or a full refund, at your choice. If we cancel an individual session for any reason, it will be rescheduled, normally by extending the term by one week; we do not refund single sessions.
5. Attendance and behaviour
There is no attendance requirement and no penalty for missing sessions. We do ask that learners arrive on time where possible, treat other members of the group courteously and respect the fact that a small classroom depends on everyone being willing to speak imperfectly in front of others. In the rare case of behaviour that makes a group unworkable, we reserve the right to remove a learner from a course and refund the unused portion of the fee.
6. Changes to the timetable
We may change the room, the teacher or the start time of a course where circumstances require it, and we will give as much notice as we can. If a change means you can no longer attend, you may transfer to another group or receive a pro-rata refund for the remaining sessions.
7. Liability
The school is insured for public liability. We are not responsible for personal property left on the premises. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
8. Complaints
Speak to your teacher first if you can; most things are resolved in five minutes at the end of a lesson. If that is not appropriate or does not settle it, put the complaint in writing to the office. We will acknowledge within two working days and give a full written response within ten.
Privacy notice
Brightpath Language School is the data controller for the personal information described here. We collect and keep as little as we can, and we do not sell or share it for marketing.
What we collect
- Enrolment details: your name, email address, telephone number, postal address and the courses you have taken.
- Placement results: the score from any written placement test and a short note of the teacher's recommendation.
- Payment records: the amount, date and method of payment. We do not store card numbers; card payments are handled by our payment provider and we see only the last four digits and the result.
- Access requirements: only what you choose to tell us, and only so that we can make the arrangements you have asked for.
- Correspondence: emails and messages you send us, and our replies.
Why we hold it
To place you on the right course, to take payment, to contact you about the course you are enrolled on, to meet our accounting obligations, and — if you have said yes — to send you the termly course list. The lawful bases are performance of a contract, legal obligation for accounting records, and consent for the mailing list.
How long we keep it
Enrolment and placement records are kept for three years after your last course, so that we can place you correctly if you return. Financial records are kept for six full financial years because we are required to. Mailing-list entries are kept until you unsubscribe, and every email we send contains a one-click unsubscribe link that works.
Who else sees it
Your teacher sees your name, level and any access arrangements. Our accountant sees payment records. Our email and payment providers process data on our behalf under written agreements. Nobody else, unless we are legally required to disclose something.
Your rights
You can ask for a copy of what we hold, ask us to correct it, ask us to delete it where we are not legally required to keep it, and object to any processing based on consent. Write to the office and we will respond within one calendar month, without charge. If you are not satisfied with our response you may complain to the relevant supervisory authority for data protection.
Cookies
This website sets no cookies, uses no analytics and embeds nothing from other sites. Server logs record the usual technical details of a request — time, page and browser type — and are deleted after fourteen days.
Accessibility statement
We aim to make this website usable by everyone. Pages use plain markup, text that resizes without breaking the layout, colour combinations chosen for contrast, and headings in a sensible order for screen readers. Tables of timetable and fee information scroll horizontally on small screens rather than forcing the whole page to.
The building itself is described honestly in the questions above: the ground floor is step-free, the first floor is not, and we place groups accordingly on request. If you find part of this site or the school difficult to use, please tell us. Access problems are usually easy to fix once somebody mentions them.